Frequently Asked Questions

• Any new products planned?

  Yes! We are always releasing new products and prints to our existing collection. Sign up for our mailing list and follow Woolino on social media (Instagram, Facebook & Twitter) for updates and first access to new releases. If you have a suggestion that you’d like to share such as a product, ...

• Canada Post Strike Update - We are using alternate carriers

  We have temporarily stopped using Canada Post for our Canadian shipments due to the Canada Post strike. We’re utilizing alternative carriers to ensure your package gets delivered safely and on time. Rest assured, we’ve got it covered! Please reach out to Woolino customer service at contact@wooli...

• Canadian GST/HST Tax Break Eligibility

  Eligible clothing items under the tax relief program will not be charged HST/GST. Under the current tax relief program in Canada, children's clothing and footwear are exempt from GST/HST. However, it’s important to note that wearable blankets, such as our Sleep Bags, do not qualify under these t...

• Do I need more than one Woolino sleeping bag?

  Yes, we recommend having two Woolino baby sleeping bags. It is always useful to have a spare sleep bag when one is being washed, to keep at grandparents' place or if baby requires a quick change in the middle of the night. Please enter code BOGO20 at checkout to receive our buy one item, get one ...

• Do you have a larger size of the Toddler Blanket?

  At this time, we don’t offer a larger size of the Toddler Blanket, but we truly appreciate your love and enthusiasm for our products! As an alternative, we recommend our Comforters, which come in a range of sizes—from Crib to King—to keep your loved ones (or you!) cozy at bedtime.

• Do you offer larger sizes of your sleep bags?

  Yes! We offer many sizes of our sleep bags. You can find them here: Ultimate Baby (2 months - 2 years) and Toddler (2 - 4 years) sleep bags -  https://www.woolino.com/collections/4-season-baby-sleep-sacks Please note - You will need to click on the pattern of your choice to view the sizes it is...

• Do you use flame retardants or other harmful chemicals?

  The presence of unnecessary chemicals in children sleepwear was one of the main reasons we started our company. We are committed to providing babies and children with 100% natural and comfortable materials. Our products are free from any kind of harmful chemicals, including flame retardant chemic...

• How can I connect with you about a collaboration or partnership?

  If you’re interested in a collaboration or partnership and think you are a good fit for our program, submit an application for our review. Please click this link to apply: Affiliate Program Thank you for reaching out to work with us. We look forward to hearing from you & we'll be in touch i...

• How do your gift cards work?

  Can’t decide on the perfect gift? Give the gift of choice (and sleep) with a Woolino gift card! Woolino gift cards are available for purchase through the link below and instructions on how to to redeem them are provided at checkout: https://woolino.com/products/gift-card Simply select the gift...

• Is pilling normal?

  Pilling is completely normal for wool and cotton products. Pilling usually shows around the first wash and is caused by friction rubbing against the fabric.  This loosens shorter, super-fine merino fibers working their way to the surface. It does not affect the functionality of the fabric and is ...

• Is your wool ethically sourced?

  Our wool is supplied from Australia, from Responsible Wool Standard certified farmers. The goal of the Responsible Wool Standard (RWS) is to ensure that wool comes from farms with a progressive approach to managing their land, and from sheep that have been treated humanely and responsibly. Farms...

• Should I size up?

  We do not recommend sizing up. While you may be thinking about the length (and longevity) of the sleep bag, and that it may seem like a better value to buy something your baby will 'grow into', you want to be certain that the sleep bag is well-fitted around your child's upper body for a secure fi...

• What is a baby sleep bag or sack?

  A baby sleep bag, also called a wearable blanket or sleep sack, is a bag-like garment or covering worn by infants for sleeping. It replacing loose blankets in the crib that can cover your baby's face and interfere with breathing. Since 2005, The American Academy of Pediatrics has recommended the...

• What's the difference between the basic and ultimate styles?

  Both the basic and the ultimate Woolino 4-Season sleep bag collections have the same fabric weights, two-way zippers, a 100% merino wool lining, and a 100% organic cotton outer layer. Listed below are the main features of each style. Woolino 4-Season Ultimate Baby and Toddler Sleep Bag: The U...

• When will you have more stock?

  If your favorite item is currently sold out, we recommend signing up for our email notifications—you’ll be the first to know when it’s back in stock! While we can’t provide an exact restock date, please know we’re working hard to make our products available again as soon as possible. There is a ...

• Where are your products made?

  Woolino products are designed and tested by our team in the United States (we are a US company based in Ohio). The superfine Merino wool is sourced from Australia. Our nickel, lead, and phthalate-free snaps and zippers are sourced from YKK Japan and the USA. The final products (sleep bags, blanke...

• Where does your product ship from?

  Our products are primarily shipped from our warehouse in Cleveland, Ohio. During peak periods, we may also use Amazon fulfillment services to ensure your order reaches you as quickly as possible. For orders shipping to Canada, we utilize our Canadian fulfillment partner to provide fast and effic...

• Will my baby's feet get cold when using the Sleep Bag with Feet?

  We strongly recommend touching your child at the back of their neck or on their stomach while sleeping to gauge their temperature and level of comfort. Hands and feet are not strong indicators of core body temperature. If you feel that your child is cool to the touch, it may be best to try a warm...

• Won’t wool itch my baby’s skin?

  Absolutely not. We use only superfine merino wool, which unlike the traditional wool, feels like silk against baby’s delicate skin. In fact, because of its softness and unique breathability, it is perfect for helping treating conditions such as heat rash and eczema.