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Rest assured, if you’ve placed an order with us, it’s in our shipping queue and being prepared for shipment—unless it has already shipped!
While we do our best to fulfill orders within the estimated timelines provided on our website, our shipping terms note that transit times are not guaranteed. Factors such as peak seasons, delivery location, and federal holidays can impact these estimates. You can view our shipping terms here: https://www.woolino.ca/pages/shipping
This year’s Black Friday/Cyber Monday exceeded all expectations, and while our standard fulfillment time is typically one business day, we’re experiencing a slight delay. Your support truly means the world to us. Rest assured, our entire team is all hands on deck, working overtime to fulfill orders as quickly as possible! Tracking details will be sent via email as soon as they are available.
If you have any questions in the meantime, please don’t hesitate to reach out—We're here to help!
Thank you so much for your patience and for supporting Woolino!